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5 Best Social Media Management Tools for Small Business

              From Guest Contributor: Laura Evens Today, every businessman has realized the importance of social networking and communication but what stops him from enjoying the real benefit of this...

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10 Commandments of Customer Service

From Guest Contributor: Manilyn Morero Excellent customer service is the heart and soul of every business. That is why, it really helps to train your employees to give their very best not only to...

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How to implement a successful/sustainable LEAN program built on employee...

From guest contributor and friend: Mats Olsson This title has been my theme for a number of Chalmers (Sweden’s leading institute for LEAN) lectures I have had the opportunity to give. For me it´s a...

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How the Customer Experience has Changed Since the 1950′s

Customer service is a very important tool to business success. The customer’s good will has been actively courted by U.S. companies over the past century. However, since the 1950’s, customer service...

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5 Easy Ways To Boost Employee Morale

The morale of employees speaks a lot about the organization as a whole. Low employee morale can be caused by many factors that are internal or external. Internal factors are much easier to address than...

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Why You Should CARE About Your Customers

Why should you care? Because these 4 simple steps will turn your customers from lookers to buyers and casual one time shoppers to return customers. So remember before you try to focus on anything else,...

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When being a manager is just not enough: how to stand out of the crowd and be...

As a manager it is very easy to get absorbed in the day-to-day activities of the role and forget our true mission. Some managers complete their obligations without challenging or innovating. However,...

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Top 4 Customer Retention Tactics for Small Businesses

When you’re running a small business, no matter the industry, customer service is essential to your reputation and growth. So many businesses initially focus on customer acquisition to build their...

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Five Ways to Boost Your Business With Social Media

-By Faith O’Neil Faith is a freelance writer/blogger with an eye for detail and a love of creativity. When she is not writing or blogging, Faith can be found hiking, running, spending time with her...

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Choosing the right career for you

Some people are clueless of the career path that they wanted to take. There are those high school graduates who are not sure of what course to take as they enter college while there are some college...

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